Return Policy

Returns must reach us within 14 calendar days of the delivered date of order. Returns are allowed for defective/wrongly sent items, as well as a change of mind. Please send us an email explaining your request before you send the item back to us.

For returns of defective/wrong item, we will mail you a Returns Mailer Bag within 3 days of our confirmation.

For returns where you have a change of mind, you may proceed to mail** it back to us once you’ve received our Return Form via email us at [email protected]

For a detailed step-by-step guide on Returns, please refer to our FAQs.

**We strongly encourage that your return is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options.

Refunds

Once we have received your parcel, we will send a confirmation email to inform you that we have received your parcel and will provide an estimated refund processing period, which typically is within 7 to 14 working days. You’ll get a refund to the original form of payment, starting with any store credit you utilised. For returns of defective/wrongly sent item, we will also refund the shipping charges incurred, if any.

Important To Note:

  1. To qualify for a return, all items must be in the same condition in which you received them (eg. New with Tags items must be returned with original tags attached).
  2. Little Treasures Swap Tag must be intact (not removed) when you return.
  3. Returns must reach us within 14 calendar days of the delivered date of order.
  4. Please check and let us know as soon as possible once you detect anything wrong with your order.
  5. All returns have to be accompanied by a Return Form.
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